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What You Need to Know About Our Terms

When you open your boom138 account, you agree to a set of clear rules that protect both you and our platform.

Account SecurityPayment MethodsWithdrawal ProcessData ProtectionGame Access
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boom138 What You Need to Know About Our Terms
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How to Reach Us About Your Account

We keep our support team available across multiple channels so you can get answers about your account, payment questions, or any breach of these terms. Reach out through live chat, email, or WhatsApp, and we'll respond during business hours. If you have a specific dispute or need to request changes to your account settings, our support staff can walk you through the process and document your request.

Team online

Live Chat

Open live chat in the lobby footer seven days a week. Support responds to account and policy questions in English. Average response time is under five minutes during peak hours.

Email

Send account or policy inquiries to our support email. Include your registered account email and a clear description of your question. We aim to reply within 24 hours on business days.

WhatsApp

Message us via WhatsApp for quick questions about your account or terms. Our team responds Monday to Friday, 09:00 to 18:00 Jakarta time.

YOUR DATA & SECURITY

How We Protect Your Information

Your personal data is encrypted and stored securely on our servers. We collect your name, phone number, email and banking details only to process deposits, verify withdrawals and communicate with you about…

Data Encryption

All deposits and personal information travel through encrypted channels when you use DANA, OVO, GoPay or QRIS. Your wallet balance is stored on secure servers separate from public networks.

Password Management

Set a strong password during account creation. Enable two-factor verification if your region supports it. Never share your credentials. We will never ask for your password via email or chat.

Cookie Use

Cookies remember your login and game preferences. You can adjust cookie settings in your browser. Some cookies are essential to keep your session active on the live tables.

Data Retention

We keep your account data for as long as your account is open, plus three years after closure for tax and dispute resolution. Account deletion requests are processed within 30 days where permitted.

Third-Party Sharing

We share your data only with payment processors, banking partners and legal authorities where required by law. We do not sell your information for marketing or other commercial purposes.

Contact & Rights

Request a copy of your data, ask to update it, or report a concern by emailing support or using live chat. All requests are logged and processed according to local data protection regulations.

Common Questions About Our Terms

Below are answers to questions we hear most often from players in Surabaya, Bandung and across Indonesia about our account rules, access, payments and data handling. If your question isn't here, reach out to our support team via live chat or email.

You must be of legal age in your jurisdiction to register. You'll need a valid email, phone number and one of our supported payment methods (DANA, OVO, GoPay, QRIS or bank transfer). Access and eligibility depend on local law in your region. Anyone opening multiple accounts or using false information will be denied access.

Visit the login page and click 'Forgot Password'. We'll send a reset link to your registered email. Follow the link to create a new password. If you don't receive the email, check your spam folder or contact live chat. Never share password reset links with anyone.

Yes. Log in, open your account settings, and update your contact details. We'll send a confirmation code to your current email. Enter it to verify the change. Your new contact information will be active within minutes. Keep it current so we can reach you about withdrawals or account security.

Deposits via DANA, OVO, GoPay and QRIS usually clear instantly once you complete the payment. Bank transfers may take one to two hours. Your wallet shows the deposit amount immediately after the transaction succeeds. If a deposit doesn't appear within the expected time, contact support with your transaction receipt.

Withdrawal fees depend on your chosen method and are shown before you confirm the request. DANA and OVO typically charge no fee and process within minutes. Bank transfers may include your bank's standard wire fee. We don't charge a platform fee for withdrawals, but we reserve the right to verify large amounts before processing.

We can close accounts that violate these terms, including repeated payment disputes, suspicious activity, false identity information or system abuse. We'll notify you by email with the reason. If you believe your closure was an error, contact support. We aim to resolve disputes within 14 days where possible.

No. We do not sell or share your personal data with third parties for marketing. We only share information with payment partners, banks and legal authorities when required by law. Your game activity is visible only to you and our support team. Review our full data policy in your account settings.

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